How to Collect SDDC Manager Logs for Troubleshooting and Diagnostics

Situation:

This blog post provides a detailed, step-by-step guide on how to collect SDDC Manager logs, which can be essential for troubleshooting issues or conducting diagnostics within a VMware Cloud Foundation (VCF) environment.

Procedure:

1. SSH to SDDC Manager, switch to "root".

2. Run the following command to begin collecting the SDDC Manager logs.

   
   

   # /opt/vmware/sddc-support/sos --sddc-manager-logs --zip

   
   

   

   
   

   Note: If you need to collect logs for a specific domain or the NSX Manager, you can use the following command. Additionally, you can specify any folder within SDDC Manager to store the logs. For demonstration purposes, I’ve chosen to dump the logs to the /tmp/ folder.

   
   

   # /opt/vmware/sddc-support/sos --nsx-log --log-dir /tmp

   
   

   

   
   

3. Once the log is generated, use SCP or copy the log bundle from the SDDC Manager. The log is now ready to be uploaded to the support request for further diagnosis.

   
   

Good luck!

Here is a Broadcom KB article for further reference if required: How to collect SDDC Manager logs